Refund policy

Refund & Return Policy

At Held & Anchored, every item is made to order with care and purpose. Our goal is simple — we want you to love what you receive.

If something isn’t quite right, we’re here to help.

30-Day Happiness Guarantee

If you’re not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

Please contact us within 30 days of delivery if there is an issue with your order.

Returned items must be:

• Unworn
• Unwashed
• In original condition

Once the returned item is received and inspected, we will issue store credit that can be used toward any item in our store.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Size Exchanges

If an item doesn’t fit quite right, you may return it within 30 days of delivery for store credit or an exchange, provided the item has not been worn or washed.

We encourage customers to review the size guide carefully before ordering to ensure the best possible fit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

We will gladly provide either:

• A replacement, or
• A full refund

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• A photo showing the problem

Lost or Missing Packages

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to help resolve the issue as quickly as possible.