Privacy policy

Last Updated 5/3/2026

Held & Anchored Co. ("we", "our", or "us") operates this website and online store in order to provide you with products, services, and a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to securely offer our products and services to customers.

This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

By using our website or Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we refer to personal information, we mean information that can identify you directly or indirectly.

Depending on how you interact with our Services, we may collect the following types of information:

Contact Information

This may include:

Name
Email address
Billing address
Shipping address
Phone number

Payment Information

When you make a purchase, payment information such as credit card details is processed securely through our payment providers. Held & Anchored does not store full payment card numbers.

Order and Transaction Information

This includes information such as:

Products viewed or purchased
Items added to your cart
Purchase history
Returns or exchanges

Communications

If you contact us through email, chat, or other channels, we may collect the information you provide in those communications.

Device and Usage Information

When you visit our website, we may automatically collect certain information including:

IP address
Browser type
Device information
Pages viewed
Interaction with the site
Referring websites

This helps us understand how visitors use our store and allows us to improve the shopping experience.

How We Collect Your Information

We may collect personal information in the following ways:

Directly from you

When you:

Place an order
Create an account
Subscribe to emails
Contact customer support
Participate in promotions or surveys

Automatically

We collect certain information automatically through cookies, tracking pixels, and similar technologies when you interact with our website.

From service providers and partners

We may receive information from service providers that help us operate our store, process payments, fulfill orders, or deliver marketing services.

How We Use Your Information

We use personal information to operate and improve our Services, including to:

Process and Fulfill Orders

Process payments
Ship products
Provide order updates
Handle returns or exchanges

Improve Our Store

Analyze website performance
Understand customer preferences
Improve product offerings and user experience

Marketing and Advertising

We may use your information to send marketing communications and display advertisements about our products and services on other websites and platforms.

Customer Support

We use your information to respond to questions, provide assistance, and maintain our relationship with customers.

Security and Fraud Prevention

We use information to protect our store, customers, and business from fraud, unauthorized access, or other harmful activity.

Legal Compliance

We may use or disclose information as required by law or to protect our rights and enforce our policies.

Sharing Your Personal Information

We may share personal information with trusted third parties that help us operate our business.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and services.

Shopify processes certain customer data in order to operate the store and process transactions.
More info: https://www.shopify.com/legal/privacy

Service Providers

We may share information with companies that provide services such as:

Payment processing
Shipping and fulfillment
Website analytics
Email marketing
Customer support tools

These providers only receive the information necessary to perform their services.

Advertising and Marketing Partners

We may use advertising tools that help us deliver relevant ads on platforms such as social media or search engines.

These include technologies such as TikTok Pixel, conversion APIs, and similar tracking tools.

These services may:

Track interactions with our website
Collect browsing behavior
Associate actions with advertising campaigns

This information may be shared with platforms like TikTok to:

Measure ad performance
Improve targeting
Deliver more relevant advertising

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These may be used to:

Remember items in your cart
Understand how visitors use the website
Improve site performance
Deliver relevant advertising

You can control cookie settings through your web browser.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We encourage customers not to share sensitive information through unsecured communication channels.